addd7's Privacy Policy

1. Introduction & Scope

addd7 ("we", "our", or "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how we collect, process, store, and protect your personal information when you use addd7's website, mobile version, or any other digital channel.

This Policy applies to all registered members and visitors of addd7. By continuing to use the platform, you are considered to have read, understood, and agreed to the terms of this Policy.

2. Information We Collect

addd7 collects various types of information to run its services properly and improve the user experience. Below is a breakdown of the information collected:

2.1 Information Provided Directly (at Registration)

• Full name and date of birth
• Valid email address
• Mobile number
• Residential address
• National ID or equivalent identity document details (for identity verification)

2.2 Financial Transaction Information

• Mobile numbers linked to bKash, Nagad, Rocket, Upay accounts (for transaction processing only)
• Relevant bank account details for bank transfers
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information (Collected Automatically)

• IP address and device identifier information
• Browser type and operating system
• Time spent on the platform, pages visited, and click patterns
• Gaming activity: game types, bet amounts, wins and losses
• Session start and end times

2.4 Support & Communication Information

• Live chat messages and email correspondence
• Details related to complaints or requests
• Support ticket numbers and resolution details

3. Purpose of Using Information

addd7 uses collected information only for legitimate and defined purposes. These purposes are described in detail below:

• Account Management: To handle registration, identity verification, and account security.
• Service Delivery: To manage gaming services, deposits and withdrawals, and bonus programs.
• Financial Operations: To process secure transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
• Responsible Gaming: To identify risks of excessive gaming and provide support.
• Fraud Prevention: To detect and prevent unauthorized activity, money laundering, or any other illegal activity.
• Customer Support: To resolve your queries through 24/7 live chat and email support.
• Service Improvement: To analyze user experience and further improve the platform.
• Legal Obligations: To comply with applicable laws and regulations and to respond to requests from regulatory authorities.

4. Sharing Information with Third Parties

addd7 may share information with certain third parties in limited circumstances and under strict confidentiality agreements. These parties are:

4.1 Payment Processors

Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay, and with banking partners to verify and complete transactions. This information is used solely to complete the specific transaction.

4.2 Technology & Gaming Software Providers

Necessary technical information related to gaming activity may be shared with our gaming service partners, including Pragmatic Play, Evolution Gaming, and Spribe. These third parties are governed by their own privacy policies.

4.3 Legal Obligations

Information may be provided to relevant authorities as required by a court order, regulatory authority directive, or applicable law. In such cases, we will provide only the minimum information legally required.

4.4 Corporate Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the relevant party, but the terms of this Policy will continue to apply.

5. Cookies & Tracking Technologies

addd7 uses cookies and similar tracking technologies on its website. These technologies help improve your browsing experience and ensure the platform functions properly.

5.1 Essential Cookies

These cookies are necessary for the basic functionality of the platform. Without them, login sessions, gaming activity, and secure transactions are not possible. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences (such as language selection) and to provide a personalized experience.

5.3 Analytics Cookies

These cookies are used to analyze website usage patterns and improve service quality. The information collected is aggregated and anonymous.

You can manage functional and analytics cookies through your browser settings, but disabling essential cookies may cause some parts of the platform to not work properly.

6. Data Security Measures

addd7 follows industry-standard security technologies and practices to keep your personal and financial information secure:

• SSL/TLS Encryption: All data in transit between the platform and your device is encrypted.
• Data-at-Rest Encryption: Sensitive information stored on servers is kept in encrypted form.
• Access Controls: Only authorized staff have access to specific data, and their activity is logged.
• Two-Factor Authentication: Used to add an extra layer of security to accounts.
• Regular Security Testing: Regular security audits are conducted to identify potential vulnerabilities.
• Firewall & Intrusion Detection: Suspicious activity is monitored in real time.

7. Data Retention Period

addd7 retains your information only for as long as necessary. The following policy is followed in determining retention periods:

• While Account Is Active: All information is retained while the account remains active.
• After Account Closure: Financial transaction and account information is retained for a period determined by legal obligations.
• In Case of Dispute or Legal Proceedings: Related information is retained until the dispute is resolved.
• Analytics & Statistical Data: May be retained in anonymous form indefinitely.

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights

As a user of addd7, you have the following rights regarding your personal information:

8.1 Right to Access Information

You may request a copy of the personal information we hold about you. To make this request, email [email protected].

8.2 Right to Correct Information

You have the right to request correction of inaccurate or incomplete information about you. Information can be updated through account settings or with the help of the support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, data subject to legal obligations, financial transaction records, or dispute-related information may fall outside the scope of this request.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for certain purposes, particularly in the case of direct marketing.

8.5 Right to Data Portability

You may request your personal information in a structured, commonly used, and machine-readable format.

To exercise any of the rights mentioned above, contact our support team. We will generally respond to your request within a reasonable time.

9. Protection of Minors

addd7 provides services only to those aged 21 or above. We do not intentionally collect or process personal information from minors.

Age verification procedures are followed at the time of registration. If any user appears to be under 21, their account will be suspended immediately and their information will be deleted accordingly.

If you believe that a minor has provided information on our platform, please contact [email protected].

10. Changes to the Policy

addd7 may update this Privacy Policy from time to time. If changes are made, we will:

• Update the date on this page.
• Send a notification to the registered email address for significant changes.
• Inform you of the changes when you log in to the platform.

If you continue to use the platform after an update, you will be considered to have given your consent to the new policy. We therefore recommend reviewing this page regularly.

11. Contact

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

Our privacy team will respond to your inquiry within a reasonable time.